Set a callback number
When you set up a campaign, you choose the phone number that return calls should ring, usually the rep who owns those contacts.
Features · Callback Routing
When they call back, they reach the right person.
A voicemail only works if the callback lands somewhere useful. Gabriel sends each message from a number in a rotating pool and forwards return calls to the phone number you set for the campaign, so the personal connection the voicemail promised is exactly what the contact gets.
Incoming callbackMaria R. · Spring renewal campaign
- Heard your voicemail yesterday
- Forwarded to Dana at (555) 010-2040
- Recorded against the contact
How it works
How a callback finds its way to you.
A number is assigned
Each voicemail goes out from a number in Gabriel's pool, and that number is tied to the contact and the campaign.
The contact calls back
When they return the call, Gabriel knows which contact is calling and which campaign they are responding to.
Your rep answers
The call is forwarded to your callback number and recorded against the contact, so you can see who responded.
Why it matters
Every voicemail should end in a conversation.
Protects your personal number
Messages go out from a rotating pool of numbers rather than your own line, which helps keep your personal number from being flagged or blocked.
Callbacks reach a real person
Every return call is forwarded to a real phone on your team. No phone trees, and no AI pretending to hold a conversation.
Callbacks you can measure
Callbacks are recorded per contact and can be exported, so you know which campaigns start conversations.
What you control
You choose where calls go. Gabriel gets them there.
You control
- The callback number for each campaign
- Which rep handles which campaign
- How your team follows up with contacts who called
Gabriel handles
- Assigning a pool number to each message
- Matching callbacks to the right contact and campaign
- Forwarding the call to your number
- Recording the callback in your reporting
Before you start
Good to know about callback routing.
- Caller ID is a pool number
Recipients see a number from Gabriel's pool, not your personal or office line. Your callback number is where their return call ends up.
- Routing has a window
Callbacks are matched to a campaign for a set period after the voicemail goes out. Ask us how long that window is for your account.
- A backup in the message
If a contact cannot be given a dedicated pool number, the voicemail ends by saying your callback number, so they can still reach you.
No. Messages go out from Gabriel's number pool, and return calls are forwarded to the number you choose.
Yes. The callback number is set per campaign, so each campaign can route to the rep responsible for it.
Yes. Callbacks are recorded against each contact and can be exported with your campaign results.
No. Gabriel never pretends to be a person on a live call. Every callback is forwarded to a real phone on your team.
Make every voicemail end in a conversation.
Book a demo and we'll show you how callbacks are routed to your team.